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Welcome to Camping Store, where we equip outdoor enthusiasts with gear as reliable as their sense of adventure! Below you’ll find everything you need to know about shipping your gear and our hassle-free returns process.

Shipping Information

We ship worldwide (excluding some Asian regions and remote areas) using trusted carriers to get your adventure essentials to you quickly and safely.

Shipping Options & Timelines

  • Standard Shipping: $12.95 via DHL or FedEx
    • Order processing: 1-2 business days
    • Delivery: 10-15 business days after shipping
  • Free Shipping: Available on orders over $50 via EMS
    • Order processing: 1-2 business days
    • Delivery: 15-25 business days after shipping

Our Return Promise

We stand behind our outdoor gear like we stand behind our campfires—with confidence and care. If your adventure equipment isn’t quite right for your needs, our hassle-free returns process has you covered.

Return Basics

  • Returns accepted within 15 days of receiving your order
  • All items must be in original, unused condition with tags and packaging intact
  • Proof of purchase required for all returns

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Sunscreen (opened or used products)
  • Mattresses (unless defective)

How to Return Your Gear

Step 1: Initiate Your Return

Contact our Adventure Squad within 15 days of delivery:

Email: [email protected]
Subject line: “Return Request – [Your Order Number]”

Return Request Template

Subject: Return Request – [Order #12345]

Body:
Hello Adventure Squad,

I would like to return/exchange the following item(s) from my order #12345:
– [Product Name]
– [Reason for Return]

My preferred resolution is: [Refund / Exchange for [Product Name]]

Please advise next steps.

Best,
[Your Full Name]
[Your Email Address]

Step 2: Package Your Items

Securely pack your return using the original packaging when possible. Include:

  • All original contents
  • Packing slip or order confirmation
  • Reason for return note

Step 3: Ship Your Return

We’ll provide return shipping instructions based on your location.

  • Standard Returns: Customer pays return shipping unless item is defective
  • Defective Items: We’ll provide a prepaid return label

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Exchange Process

For exchanges:

  • Follow the standard return process
  • Specify your desired replacement item in your return request
  • We’ll ship your new item once the return is received
  • Price differences will be charged/refunded as needed

International Returns Note

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Processing may take additional time

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a replacement or refund immediately

Questions?

Our Adventure Squad is ready to help you navigate any return trails:

Email: [email protected]
Mail: Camping Store, 3838 Massachusetts Avenue, Washington, US 20005

We respond faster than you can pitch a tent—typically within 24 hours!