Welcome to Camping Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our Adventure Squad is always ready to help at [email protected].
About Our Store
What kind of products does Camping Store specialize in?
We specialize in high-quality outdoor gear for adventurers of all levels. Our product range includes:
- Camping essentials (tents, sleeping bags, cookware)
- Water sports equipment (kayaks, paddles)
- Outdoor accessories (Hydro Flasks, sunglasses, sunscreen)
- Durable outdoor furniture (chairs, mattresses)
What makes Camping Store different from other outdoor retailers?
We combine three key elements that outdoor enthusiasts love:
- Adventure-Ready Products: Every item in our inventory is selected for durability and performance in real outdoor conditions
- Swift Delivery: Our shipping system is designed to get your gear to you when you need it
- Global Reach: We serve customers worldwide (excluding select remote areas in Asia)
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. Your payment information is processed securely and we never store full credit card details on our servers.
Can I modify or cancel my order after placing it?
You can request order modifications or cancellations within 1 hour of placing your order by contacting our Adventure Squad immediately at [email protected]. After this window, your order will likely be in processing and we may not be able to make changes.
Shipping & Delivery
What shipping options are available?
We offer two shipping methods to get your adventure gear to you:
🚀 Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 business days after processing (1-2 business days). Perfect for when you need gear quickly!
🐢 Free Economy Shipping: For orders over $50 via EMS, arriving in 15-25 business days after processing. Great for non-urgent purchases!
Do you ship internationally?
Yes! We ship globally to most regions, excluding select remote areas in Asia. Our trusted carriers (DHL, FedEx, and EMS) ensure your gear arrives safely wherever your adventures take you.
How long does order processing take?
All orders are processed within 1-2 business days before shipping. During peak seasons (like summer camping months), processing may occasionally take up to 3 business days.
Can I track my order?
Yes! We provide transparent tracking from carrier to campsite. You’ll receive tracking information via email once your order ships, with real-time updates on its journey to you.
I need my gear urgently – what are my options?
Planning an imminent expedition? Contact our Adventure Squad at [email protected] about expedited shipping options for urgent orders. We’ll do our best to accommodate your adventure timeline!
Returns & Exchanges
What is your return policy?
We want you to be 100% thrilled with your gear. If something isn’t right, you have 15 days after delivery to initiate a return. Items must be unused and in their original packaging with all tags attached.
Pro Tip: Keep all packaging until you’re sure you’re keeping the item – we can’t process returns without original packaging!
How do I initiate a return?
Email our Adventure Squad at [email protected] with your order number and reason for return. We’ll provide return instructions and any needed return labels.
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges. This ensures you get your replacement gear as quickly as possible. Simply return the original item (following our return policy) and place a new order for the item you want.
Product Questions
How do I choose the right tent/kayak/sleeping bag for my needs?
Our product descriptions include detailed specifications to help you choose. For personalized recommendations, email our Adventure Squad with details about your planned adventures (duration, location, group size, etc.) and we’ll suggest the perfect gear!
Are your products suitable for extreme weather conditions?
Many of our products are designed for rugged outdoor use, but capabilities vary by item. Check individual product specifications for temperature ratings, waterproof ratings, and other performance details. When in doubt, ask us!
Do you offer product warranties?
Most of our products come with manufacturer warranties against defects. Warranty length and coverage varies by brand – check product descriptions for details or contact us for specific warranty information.
Contact & Support
How can I contact Camping Store?
Our Adventure Squad is always here to help! Reach us at:
- Email: [email protected]
- Mail: 3838 Massachusetts Avenue, Washington, US 20005
Do you have a physical store I can visit?
Currently, we operate exclusively online to keep our prices competitive and our delivery swift. This allows us to serve adventurers worldwide without geographic limitations!
Remember: The mountains (and our delivery team) won’t keep you waiting! If you have any other questions, don’t hesitate to reach out to our Adventure Squad. Happy trails!